Q. What should I do if I am having trouble accessing online resources from off-campus?
Make sure you are accessing online resources from the library e-resources page at http://www.kustar.ac.ae/pages/eresources . Otherwise you will not be authenticated as a Khalifa University user by the University server. You will be prompted for your Khalifa email username (without @kustar.ac.ae) and email password.
This login to access online resources should not be confused with individual logins WITHIN products such as IEEE or EBSCO that enable you to save searches, sign up for notifications of new articles in your research area, download articles, etc. While you may use your same email username/login for this purpose, it is not mandatory.
When searching via Summon, you will be transferred to e-resources from Summon and will have to authenticate to see full-text using the same login. Remember that Khalifa University has not paid for access to ALL resources that you see on each platform, be it Summon, IEEE, EBSCO, ebrary, etc. Use the limit functions to see only the full-text that is accessible.